Save the day!
January 17, 2018
Peter Hughes and The Loon Leadership Institute presents
Leadership & Service Excellence
Today, more than ever before, outstanding customer service is critical to the survival of any organization. If you are looking to better compete for customers and revenue, this program is designed to give you a road map on how to lead a high-performing service team that delivers customer service excellence!
- A strategic approach to total service excellence
- How to identify the service performance gap
- Steps necessary to develop a service driven culture
- Motivating service employees
- Leadership actions that drive superior levels of customer satisfaction
Leadership & Service Excellence is a one day seminar that begins at 8:30AM with a welcome reception and adjourns at 4PM.
Program Fees include tuition, lunch, service charges, taxes and course materials
*Early bird, nonprofit and group discounts available
Please note: Special room rates are available for those wishing to arrive the night before or stay over at The Mountain Club on Loon Resort
The Loon Leadership Institute
- About the strengths of your leadership style
- How to create an exceptional team
- Shaping an Organizational Culture of Service Engagement
- How to create a high performing organization
Peter Hughes, the facilitator for our Service Delivery Leadership Institute, is a world renowned consultant who has worked globally with such prominent organizations as Fidelity Investments, Saint Gobain, MWH Global, BAE Systems, Bose Corporation & Charles River Associates. Hughes has lead strategic leadership initiatives in more than twenty countries and is highly sought after as a consultant. The Country of Anguilla used his services in a successful program to improve the Tourism Experience for international visitors. Peter's business career encompasses diverse industries including manufacturing, healthcare and consumer products.
He has served as a Manufacturing Manager, Corporate Project Manager and Director of Organizational Development for such prominent companies as Johnson and Johnson and EMD Millipore. Hughes was awarded three presidential citations by the Reagan Administration. He has faculty affiliations with The Peter T. Paul College of Business and Economics, The Graduate School of Management at Cambridge College and Southern New Hampshire University. Peter has published three books and his most recent, Leadership and Road to High Performance, will be given to all program participants. The Service Delivery Leadership Program brings Peter's unparalleled business experience together with his unique facilitation style resulting in the highest rated program we have ever offered. His leadership strategies will transform your organizational culture by optimizing its ability to deliver world class service and operational excellence through a proven, sustainable process.
Phone: (603) 745.2244 X5270
Fax: (603) 745.2317